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 Every year we conduct a survey of our customers' views. The results help us to measure ourselves and our performance to improve how we do stuff. Here are some things we found in our recent 2007 survey: Our products 71% of our respondents said they bought green products from RED BOX and many of our customers asked us to supply more of them – so that’s what we’ve done!
In our brand new Essentials Catalogue 2008, we have massively increased the number of environmentally-friendly and ethical products. It contains a green index so you can easily locate them and each product is highlighted in green with a symbol alongside it to denote why it is considered ethical.
How you rated our service when placing orders Product knowledge: 83% of you rated us as excellent or very good
Helpfulness: 87% of you rated us as excellent or very good Professionalism: 88% of you rated us as excellent or very good Response times to queries: 81% of you rated us as excellent or very good Information about backorders: 77% of you rated us as excellent or very good What we’re doing
We know the way that backorders are dealt with is incredibly important to our customers and we promise to keep working hard to ensure you are informed about them. How you rated our online ordering system Ease of use: 62% of you rated us as excellent or very good Response times to queries: 77% rated us as excellent or very good Answers to queries: 74% rated us as excellent or very good What we’re doing RED BOX is continually working to update product descriptions and images to improve users’ experience of online ordering. With a range of over 60,000 products, we know we still have some way to go. We also intend to run a separate online survey so you can tell us more about what you think and what you need.
How you rated our service when receiving goods Time-keeping: 87% of you rated us as very good or excellent at delivering goods on time
Accuracy: 79% of you rated us as very good or excellent at delivering goods correctly Undamaged: 87% of you said our deliveries arrived undamaged What we’re doing
We deliver most of our products in RED BOX reusable delivery boxes that can be used again and again. They also protect your goods when they travel from our warehouse to your office. How you rated our products Quality 89% of you rated them as excellent or very good
Range 88% of you rated our product range as excellent or very good Price 86% of you rated our prices as good, very good or excellent What we're doing
We're continually working closely with our suppliers to expand our ranges and negotiate better prices. Promotional offers
84% of our respondents said that they would prefer to be informed of RED BOX promotional offers by email. We’re happy to do this and keen to use less paper to make our company even greener! |
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London Office Supplies - Office stationery, office furniture, recycled paper & pens, computer supplies,
envelopes, staples, folders - everything for the office. ©2007 London Graphic Supplies Ltd