Our Philosophy
Simple. We do what we say we're going to do. We listen to our customers, understand their requirements and then put procedures in place to meet them. By not making outrageous claims, and focusing our energy on doing what we say, RED BOX consistently exceeds customer expectations.

Our ambition is simple too. We want to be the best supplier of office products and services in the UK.

We appreciate that the services we provide, whilst being business critical, are not our customers' primary consideration. But being really good at what we do enables our customers to be really good at what they do. Our customers don't need to be experts on office supplies, computer supplies, business machines, corporate print, office interiors and studio supplies because we are - that's our job, our part of the deal.

Service is an intangible and usually only bad service gets noticed. We're happy to stay unnoticed and forge relationships that last a lifetime. 

By listening we can find out what our customers really want and what best suits their requirements. We'll ask them what they think we should do next and invite them to make suggestions on how we can improve too. We'll adapt and change aspects of our service to help our customers meet their objectives but we know we can only do this by continually listening to them.

Being straightforward and honest

Should dealing with a company that sells pads and pens be an enjoyable experience? We think so. Ensuring it is an enjoyable experience takes a lot of hard work. It means being friendly even when we're having a bad day. It means admitting when we've made a mistake but doing everything in our power to put it right. It means taking the time to really listen to what people are asking for. It means trying to get things right first time, every time. And a lot more.

We believe that open, transparent relationships provide the best results and greatest rewards for all our stakeholders. So we try to treat everyone in the same way that we like to be treated.

We know that the Earth's resources are limited and that global climate change is a real threat to us all. We recognise the responsibility we have to minimise the negative impact of the products we source and sell, the services we provide and how our business operates.

Our Corporate Social Responsibility policy covers environmental, ethical and social issues and is published on our website and Intranet to ensure maximum awareness of where we stand on these issues.

We endeavour to make corporate social responsibility part of our day-to-day business activities; it's not just a marketing exercise. We know we can't be perfect but we'll try to do the right thing which is why our primary catalogues offer an environmentally friendly alternative wherever possible.

We unashamedly make a profit and we want our customers and suppliers to make profits too. Commercial operations need to generate profits in order to survive and grow. Profits keep people employed, sustain the national economy and allow investment for the future.

By maximising the efficiency of our operations we can strengthen our competitiveness and still return the profits that are required for our shareholders.

Everyone likes to know how they are doing. We believe that setting sensible goals and measuring performance against these goals motivates people and improves processes. All our staff work towards goals and we reward people for meeting and exceeding these.

We're happy to share information with customers too. We can tell you what you're buying, how much you're paying for it, whether you're buying more or less of something and recommend how we can improve your purchasing. We can do this because of the investment we make in our IT infrastructure which allows us to produce the required information easily and quickly. We also publish information on our website about our key service levels each month to keep you abreast of how we're performing.

We also need to know what our customers think of us which is why every year we conduct a survey asking them to tell us what they think. This is published on our website for all to see.

Our suppliers provide the 'raw material' for our service offering. The products must be of a high quality and we encourage ethical manufacturing and sourcing practices. We like to work with suppliers who share our belief in excellent service. By doing this they become our partners and that's the way we like it.

We will agree quality and service standards with our suppliers and will always act in a courteous, professional way as well as meeting our payment obligations. It would be great if all our suppliers could grow with us.

We like to employ people who really want to work at RED BOX. People who share our ambitions and aspirations. People who make that extra effort to exceed customer expectations.

Being part of the RED BOX team should be a journey. Enjoyment and reward is a necessary part of this journey but we hope training and self-improvement plays an important part too. We can't guarantee a smooth path on the journey (who can?), nor can we say that our path will suit everyone, but we'll do everything in our power to try and make it work.

Our staff are our best advertisement, especially after they've left (but we prefer it when they stay).

We love our customers the most

Well, what did you expect us to say? Without customers we are nothing so we want them to feel loved.

Our best customers are those that accept us for what we are. We provide great service. We don't pretend to be the cheapest on everything but we want to be competitive and provide great products. We want our customers to feel they're getting good value for their money.

We will do everything we possibly can to help customers achieve their objectives, however simple or complicated they may be. We'll listen to what our customers ask and implement what we can as quickly as possible and if we can't do something, we'll say so. Our customers' success is testimony to our achievements.

It's about being part of something that is successful and progressive. It's about each and every one of our stakeholders getting their own personal reward for being part of this success in what ever format that may come.

In short, for our customers it's about getting the right product to the right place in the right way at the right time for the right price. Sounds simple. But doing this day in, day out, every day and every month takes a huge commitment. RED BOX has made that commitment.